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Our latest Blogs/News
06 Dec Brands will invest more than ever in contact centres in 2022
"One of the first casualties of the shift to WFH for many organisations, was good, reachable customer service. The COVID-19 pandemic led to a steep...
03 Dec Cybercriminals are abusing Christmas delivery anxiety to harvest your credentials
"Cybercriminals are capitalizing on Christmas delivery anxiety in an attempt to steal email addresses, account passwords and other valuable information, experts have warned. According to...
03 Dec Insider threats: How trustworthy are your employees?
"Most organizations don't want to consider the possibility of insider threats, but they are a serious issue that should always be in mind. Disgruntled or...
02 Dec Malware variants in 2021: Harder to detect and respond to
"In compiling its research, more than 200,000 malware samples were analyzed to identify the behaviors they exhibit. In total, researchers observed 2.2 million malicious actions,...
02 Dec The future of hyperautomation in 2022
"When it comes to making predictions for the year ahead, hyperautomation is a curious phenomenon. On the one hand, it has been spoken about in...
01 Dec B2B firms are getting cold feet on buying decisions
"Business-to-business (B2B) organizations are getting cold feet when it comes to buying decisions as a result of the pandemic, new data suggests. According to a...