“Customer experience is paramount in an industry as competitive and prone to issues as air travel. To deliver a great experience, airports are innovating, from mobile apps to mood lighting and entertainment systems. An area that’s less visible to passengers is the activity monitoring and data collection airports conduct across a wide range of applications. This information is used to improve operations that impact every stage of the traveller experience. Even before passengers arrive at the airport, there are many ways applications are helping to make the experience more efficient, and as a result, more data than ever is being used to protect passenger privacy and keep departures on time. But, as well as the opportunities this creates, it’s also important to be aware of the cybersecurity risks.” – says Orion Cassetto from ITPro Portal.